I follow several feeds on Twitter, including some of the posts from this year’s Voicecon conference. Here is a quick article about all the UC buzz at Voicecon this year. For those who don’t know what CEBP stands for: Communications Enabled Business Process.
I think it’s interesting to see some of the solutions, including video and tying back into social networking. All the big players seem to have some niche in the market. For my customers, I would recommend going to the Voicecon website: there is a number of free resources there. I will post them later as I have a chance to go through them.
For Municipal/Governmentals this can be a lot of buzz. Let’s face it, sometimes it’s all you can do to get dial tone to some people. I recently had to call a county highway department for a customer project. When no one picked up, the line was answered by what sounded like a $20 answering machine from Wal-Mart.
What this does is gives you another route of communications to remote field or highly mobile people. An enlightened municipality could take something like this and automate permits and inspections or dynamically assign people to tasks (i.e. Park Ranger to check in a group at a pavilion) with out any other human involvement. Depending on your sophistication internally this may be an opportunity to show value to your constituents and lower costs. This would also drive a conversation into an external web scheduling application, but that’s a topic for another time.
On the other hand, this can be a very effective mechanism for cooperatives. There are a lot of things that can be tied back into business processes. The business model is substantially better for capitol investment in this type of technology, and REC’s typically have a large number of highly mobile people. A lot of managers, inspectors and engineers, while mobile, do not need a radio like a line crew would. However they are out, and catching them can be troublesome. They are also tied to email as well as to a phone call to their office. Here, Unified Communications and ultimately CEBP can be a boon to productivity to these people.
Look for more in this forum on this subject. I’ve lots of ideas on how local governmental and REC customers can leverage this technology!